Terms and Conditions
A full refund will be provided to any goods returned to us, unopened in their original packaging and within 30 days. Shipping expenses, in both directions, are not refundable.
If the goods you receive are faulty, we will replace those goods if they are returned to our us within 30 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.
It is unlikely contamination's will occur with my mushroom spawn or liquid cultures. If this does happen please do not send the culture back, a photo would be appreciated. We will supply a new culture if it is less than 30 days from purchase.
After 30 days returns and refunds are subject to manufacturers warranty.
The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.
Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.
All orders are made up and sent on Tuesday, Wednesdays and Thursdays. For fresh grain spawn please allow 1-2 weeks depending on time of the year and species purchased.